Terms & Conditions

1. Property Rental and Occupancy

Rental Period: The Holiday Home Villa Ima is typically rented per week, from Saturday to Saturday, unless a different arrangement is stated in writing.
Check-in: Arrivals are normally scheduled from 3 p.m. onwards.
Check-out: On the day of departure, the property must be vacated by 11 a.m.. Exceptions may be possible only by prior appointment.
Guest Capacity: The number of people occupying the property may not exceed the number stated in the reservation.
Additional Guests: If more people arrive than stated in the contract, the owner reserves the right to charge an additional fee.
Prohibitions: Pitching tents, mobile homes, or caravans on the property is strictly prohibited.

Advance Payment: Upon booking, a 50% deposit is due within one week to confirm the reservation.
Payment Failure: If the deposit is not received within one week, the reservation will be automatically cancelled.
Balance Payment: The remaining balance is due one month before your arrival date.
Information Access: Necessary arrival information for the holiday home will be sent after the full payment is received.
Credit Card Surcharge: Credit card payments are available and are subject to a 2% surcharge.

Security Deposit: A security deposit for Villa Ima must be paid to the owner via credit card upon arrival.
Coverage: This deposit covers eventual damage to the property.
Refund: The deposit will be refunded upon departure, provided the property is left in its original condition.
Tourist Tax: A mandatory tourist tax is required by local municipalities, varying from 1 euro to 5 euro per person. This must be paid directly to the property owner.
Final Settlement: Any remaining fees or extra charges incurred during the stay must be settled upon departure.

In the event of a reservation cancellation, the following charges will apply:
More than 4 weeks before arrival: You owe the deposit, less a 5% handling fee.
From 4 weeks before arrival: You will forfeit 50% of the full rental price.
From 2 weeks before arrival: You will forfeit 100% of the full rental price.
Early Departure: No refunds are provided for early departures from the holiday home.

Cleanliness: The holiday home must be left in a clean and proper condition. This includes washed dishes, garbage removed, no food leftovers, an empty refrigerator, and a clean barbecue.
Property Access: During your stay, the tenant may not obstruct access for normal maintenance work, such as daily swimming pool upkeep and garden care.
Smoking Policy: Villa Ima is a 100% non-smoking property.
Pets: Pets are allowed only with prior email confirmation from the property management.

Commitment: We are committed to providing a comfortable experience and feature step-free access, wide pathways, an elevator, and specially designed accessible rooms.
Requirements: Please specify any accessibility requirements at the time of booking to ensure availability.

Guest ID: We require a copy of a valid ID or passport via email for every guest to comply with local regulations.
Damage Liability: The tenant is liable for any damage caused to the holiday home. The owner is not liable for any damage caused by the tenant.
Personal Items: Villa Ima is not responsible for the loss or theft of personal items.
Accidents: The owner is not responsible for accidents occurring in or around the property or the swimming pool.
Force Majeure: Villa Ima cannot be held liable for cases of force majeure.
Complaints: Any complaints must be submitted immediately to the owner; complaints cannot be accepted after the stay.
Jurisdiction: In case of disputes, the courts of the location of the holiday home (Teramo, Italy) shall have jurisdiction.